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Customer Success Manager Job Description

FAQ about hiring Customer Success Manager

Customer Success Manager at Talent Gait will focus on customer retention, renewals and expansion revenue. This function creates strategic relationships, performs executive reviews and identifies upsell opportunities while minimizing churn risk through regular proactive account health checks as part of a larger success plan.

Job Roles & Responsibilities

  • Manage and grow domestic customer accounts.
  • Conduct quarterly business review (QBR) meetings.
  • Proactively identify cross-sell and upsell opportunities.
  • Track customer health scores and identify potential risks.
  • Collaborate closely with the sales team on growth opportunities.
  • Maintain accurate renewal forecasting reports.

Skills Required

  • Strong relationship management capabilities.
  • Data-driven customer health monitoring skills.
  • Effective negotiation skills for contract renewals.
  • Understanding of the SaaS lifecycle management process.
  • Strategic communication skills with senior stakeholders.
  • Revenue-focused mindset with strong retention strategies.

Perks & Benefits

Features depend on the employer and may include advantages, but are not limited to:

  • Flexible or remote work options
  • Competitive, market-aligned compensation
  • Paid time off and holidays
  • Learning budgets and certifications
  • Performance bonuses (role-dependent)
  • Access to International products and teams

Salary Range Based on Experience, Skills, Role, and Company Norms

Frequently Asked Questions

What is the primary focus?

Retention, renewals and growing revenue among current customers.

Do they handle onboarding?

No, Customer Success Executives handle onboarding.

What KPIs are tracked?

Renewal rates, expansion revenue and customer satisfaction numbers.

Is revenue ownership included?

Yes, linked to renewals and growth objectives.

How frequently do you review your clients?

Typically, quarterly with ongoing check-ins.

What growth opportunities exist?

Yes, there are growth opportunities, and you will become a Senior CSM or Customer Success Leader

Transform Hiring Into A Success Story

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