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Customer Support Executive Job Description
FAQ about hiring Customer Support Executive
Handling customer inquiries about orders, returns, refunds, and product information with high levels of satisfaction and within support SLAs.
Job Roles & Responsibilities
- Respond to customer emails, chats, and phone calls promptly.
- Address order, refund, and delivery-related issues efficiently.
- Maintain accurate and updated records in the support ticketing system.
- Coordinate with operations teams for issue escalations.
- Ensure a consistently positive customer experience.
- Monitor and document support metrics and customer feedback regularly.
Skills Required
- Strong communication and problem-solving abilities.
- Experience working with customer support systems.
- Ability to manage high volumes of customer queries efficiently.
- Patience and empathy when dealing with customers.
- Basic understanding of eCommerce workflows.
- Proficiency in CRM tools is preferred.
Perks & Benefits
Features depend on the employer and may include advantages, but are not limited to:
- Flexible or remote work options
- Competitive, market-aligned compensation
- Paid time off and holidays
- Learning budgets and certifications
- Performance bonuses (role-dependent)
- Access to International products and teams
Salary Range Based on Experience, Skills, Role, and Company Norms
Frequently Asked Questions
Yes, customer handling experience preferred.
Email, text and phone support options.
Yes, unresolved cases escalated appropriately.
Customer satisfaction rates and response times.
Reports to the Support Manager.
Can progress into a Customer Experience Lead.
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