Business Systems & Digital Transformation Executive Jobs

Business Systems & Digital Transformation Executive

Key Skills

• Strong understanding of software testing, implementation, and troubleshooting.
• Ability to analyze manual business processes and recommend suitable digital solutions.
• Experience in evaluating software tools and preparing SWOT analysis.
• Knowledge of automation tools, workflow management systems, and basic IT support processes.
• Good problem-solving and analytical skills.
• Strong communication and interpersonal skills for employee training and support.
• Ability to coordinate with software vendors, internal teams, and management.
• Attention to detail and ability to ensure smooth software rollout and adoption.
• Basic understanding of data security, user access, and system reliability.
• Prior exposure to EdTech platforms or educational technology tools will be an added advantage.

Qualifications

• Bachelor’s degree or diploma in Computer Science, Information Technology, Software Engineering, or a related technical field.
• Minimum 2–3 years of relevant experience in technical support, software implementation, software testing, or IT support.
• Prior experience in evaluating, implementing, or supporting business software applications will be preferred.
• Experience in process automation, digital transformation, or workflow management tools will be an added advantage.
• Previous work experience in an EdTech organization or with educational technology platforms will be preferred.
• Good working knowledge of computers, software applications, cloud-based tools, and basic troubleshooting practices.
• Ability to train employees and provide ongoing technical support after software implementation.

Roles and Responsibilities

• Study and understand the company’s existing manual processes and identify areas suitable for automation and digital transformation.
• Evaluate software requirements based on the immediate processes identified by the company.
• Research, shortlist, and recommend suitable software solutions to improve eƯiciency and reduce manual work.
• Prepare SWOT analysis for each recommended software, covering strengths, weaknesses, opportunities, and potential risks.
• Coordinate with management, internal departments, and software vendors during software evaluation and selection.
• Support software testing, user acceptance testing, implementation, and rollout across the organization.
• Configure software systems as required and assist in adapting them to the company’s operational needs.
• Provide training and guidance to employees to ensure smooth adoption of new software tools.
• Monitor the performance of implemented software and ensure that it runs smoothly without technical glitches.
• Provide ongoing technical support, troubleshoot issues, and coordinate timely resolution of software-related problems.
• Maintain basic documentation related to software usage, training, implementation steps, and support issues.
• Regularly suggest improvements to existing digital workflows and support continuous process improvement.